IEI Group divides its main stakeholders into employees, customers, government agencies, suppliers, and shareholders/investors. IEI Integration Corp. engages in regular and ad-hoc meetings with them and maintains transparent communication through various channels like questionnaires, emails, meetings, and conference calls. The company discusses and considers stakeholder feedback internally, reporting it to the Board of Directors for incorporation into the sustainable development strategy.
Topics of Concern to Stakeholders and Communication Approaches
Our CSR policy aims to meet the expectations of stakeholders. To achieve this, we employ various communication methods and channels:
| Stakeholder |
Interactive object |
Communication Approaches |
Communication Frequency |
Topics of Concern |
|
Employees
|
|
- Training
- Employee Welfare Committee
- Labor and management council
|
- According to the plan
- Once a year
- Once a quarter
|
- Salary and benefits
- Occupational health and safety
- Education
- Employment
- Disability appointment
- Labor relations
- Employee compliant
- Employee satisfaction
- Compliance to regulations
|
|
Customer
|
- Dealer
- OEM / ODM customers
|
- Customer satisfaction survey and response
- Customer audit and customer questionnaire reply
- Product description and marketing activities
|
- Once a year
- According to customer requirements
- Irregularly
|
- Customer service
- RMA Service
- Customer privacy
- Product quality and customer satisfaction
- Environmental compliance
- Green product management
- Education
- Compliance to regulations
- Community involvement and social care
|
|
Supplier
|
- Parts supplier
- Telecom service providers
- System supplier
- Verification agency (UL/TUV/LEAN)
|
- Procurement contract
- Supplier important message communication (E-MAIL method)
- Supplier counseling and auditing
|
- Irregularly
- Irregularly
- According to customer requirements
|
- Supply chain management
- Compliance -ISO Decree (Quality / Medical / Security / Supply Chain Security / Hazardous Substances)
- Sustainable development strategy
|
|
Government Aencies
|
- Environmental Protection Bureau
- Fire department
- Laboratory
- Labor Inspection Office
- Securities and Futures Bureau
- Customs Administration, Taipei
|
- Market observatory post
- Official documents
- Seminar/conference participation
|
|
- Compliance to regulations
- Personal Data Protection Law
- Intellectual property rights related regulations
- Listed company regulations
- Environmental protection regulations
- Installation Standards of Fire Protection Equipment
- Environmental management / chemical use / energy use
- Occupational health and safety
|
|
Shareholder / investor
|
- General shareholders (investors)
- Corporate shareholders
|
- Annual shareholders meeting
- Annual financial report
|
|
- Corporate governance
- Sustainable development strategy
- Economic performance
- Ethics and integrity
|
